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Introduction

 

Eden Therapies is an independent complementary therapy business that provides Reflexology services with more to come in the near future. I'm committed to respecting your privacy, which is why I have never nor will I in the future sell your information to any third parties ever. This privacy policy will outline how I use, collect and protect your data. At your first appointment a full consultation will be done and based on this information you are agreeing to give consent for myself to cancel any treatment that may cause any harm or damage to me, yourself, or if the treatment needs to be cancelled or rescheduled if I become unavoidably unavailable.

Privacy Policy​​

 

We are the data “controller”, which means we are responsible for deciding how and why your personal information is used. We’re also responsible for making sure it is kept safe, secure and handled legally.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To comply with any applicable laws and regulations.

How do we store, use, share and disclose personal information?

All personal data collected from you will be used in accordance with the current data protection law and this Privacy Policy. Your personal data is required under tax laws to keep your personal details for a minimum of 7 years.​ Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

I receive, collect and store any information you enter on my website or provide me in any other way, for example social medias, record cards, texts and emails. I need to obtain and process your personal data to provide you with my services and treatments and to fulfil my business and legal obligations. I will never collect any personal information that I do not need or retain any data that is no longer required.

How do we communicate with our customers?

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We may contact you via email, telephone, text messages, social media and postal mail. I may contact you to notify you regarding your appointment(s) to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about my company, or as otherwise necessary to contact you to enforce a User Agreement, applicable national laws, and any agreement I may have with you.

Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

In accordance with data privacy regulations, We must inform our customers that we are using cookies on this site.

All about cookies, what are they and how to access your settings

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit  http://tools.google.com/dlpage/gaoptout.

Covid-19 Policy

​​It is my priority to keep you and myself safe, so in light of Covid-19 I ask that when I visit for your scheduled appointment. All clients must use the hand sanitizer provided or wash your hands before the treatment(s). No beverages will be provided during this pandemic, your welcome to bring your own if you wish. A face visor and mask will be worn by myself at all times. No plus ones are allowed to accompany you unless you need to bring a parent, guardian or carer. Extra care has been taken in cleaning the work area and tools. Finally all clients MUST wear either a face visor or a mask whilst having a treatment. Please do not attend your appointment if you are feeling unwell or showing any symptoms we can rearrange your booking for another time.

I am certified in safe Covid-19 procedures and follow government guidelines that are in place for Reflexology.

Cancellations​​

I understand unplanned events can happen unexpectedly, which as a result can fail to make you attend your appointment, however, I respectfully ask you to cancel your appointment with as much notice as possible, failing to cancel within a 24 hour notice will result in a non refundable deposit. Should you need to reschedule your appointment, allow 24 hours minimum prior your appointment to do so, any rescheduling appointments with less than 24 hours notice will result in a non refundable deposit. If you show a pattern of last minute cancellations and no shows, you will be asked to pay for the full amount of the treatment when booking.

Refunds

Treatments and vouchers purchased before and after any services are non refundable.

Payments

All payments must be made on the day of the appointment. By paying the deposit you are agreeing to the Terms and Conditions. Payments are made via cash, PayPal and online bank transfer.

How you can get in contact

If you don’t want me to process your data anymore, then please contact me at edentherapieshull@gmail.com or send me a text message 07824117292 along with your full name. I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on this website. If you would like to access, correct, amend or delete any personal information I have about you, you are invited to contact me at edentherapieshull@gmail.com or send me a text message 07824117292 along with your full name.

 

All polices are in place out of respect to both myself and the client. Furthermore, a big thank you for your continuous support to my small business.

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